Clients remember how you make them feel: informed and in control, or confused and in the dark. Spend some time strengthening those client relationships. 

Quick win (5 minutes):

Choose one client, FM or internal stakeholder and send a short status update in plain language on a key piece of work.

More time to invest? (60 minutes):

Draft a clear update email for a project: summarise current status, highlight up to three risks or decisions, and propose next steps with simple dates. Send it to the relevant client or stakeholder and invite questions.