An Operations Manager in a business that delivers BEMS systems plays a critical role in ensuring the smooth running of the company's projects or service operations. They are responsible for overseeing the day-to-day activities of the team, managing resources, and ensuring that the company meets its objectives.

In a project-focused role, the Operations Manager is responsible for ensuring that BEMS projects are completed on time, within budget, and to the customer's satisfaction. They work closely with the project team to identify any risks or issues that may arise during the project's lifecycle, and develop strategies to mitigate them. They ensure that all project stakeholders are kept informed of the project's progress, and that any changes to the project scope or timeline are communicated effectively.

In a service-focused role, the Operations Manager oversees the delivery of maintenance and support services to customers who have installed BEMS systems. They ensure that the service team is properly trained and equipped to carry out maintenance and support activities, and that the team meets or exceeds service level agreements (SLAs) with customers. They work closely with the sales team to identify opportunities for upselling or cross-selling services to customers.

Regardless of whether the role is project-focused or service-focused, the Operations Manager is responsible for ensuring that the business delivers high-quality BEMS solutions to its customers. They work closely with other departments, such as sales, engineering, and finance, to ensure that the company's processes and systems are aligned to deliver the best possible outcomes.

The Operations Manager must have strong leadership skills, the ability to communicate effectively with both internal and external stakeholders, and excellent organisational and time management skills. They must be able to work in a fast-paced environment and be comfortable with managing multiple projects or tasks simultaneously.

In summary, the Operations Manager is a critical role in a business that delivers BEMS systems. They are responsible for ensuring that projects or service operations run smoothly, that customer satisfaction is high, and that the business meets its objectives. They must have strong leadership and organisational skills, be able to communicate effectively, and work closely with other departments to deliver high-quality BEMS solutions.

Register Today or Search Jobs Now